AIT TECHNOLOGY offer a fully managed IT Support package that is perfect for small to medium businesses who want all of their IT needs looked after by a team of qualified engineers providing a fast and efficient service with a fixed monthly cost.

Our team of dedicated engineers and account managers provide a comprehensive IT support solution delivering real time proactive monitoring, monthly reporting, regular housekeeping visits and IT Strategy reviews to ensure your IT infrastructure evolves as your business needs change and develop.

Each contract is tailored to meet our client’s specific business requirements providing fast efficient service within agreed service levels.

What do our Fully Managed IT Support packages include?

• Unlimited telephone and remote support
• Unlimited onsite support
• Pro-active 24/7 network management & monitoring service
• Committed fast response times
• Scheduled backup and anti-virus checks
• Software Patch Management
• Regular consultation
• Helpdesk access from 8am to 6pm
• Microsoft & MAC Desktops Supported

AIT TECHNOLOGY offer cost effective remote IT support packages perfect for small to medium companies who want a fast and efficient service whilst reduce on-going costs by only paying for on-site support as and when it is needed.

Our remote IT support clients can receive all of the other benefits enjoyed by our fully managed clients at a lower cost by removing the unlimited on-site engineering portion of the package.

What do our Remote IT Support packages include?

• Unlimited telephone and remote support
• Pro-active 24/7 network management & monitoring service
• Committed fast response times
• Scheduled backup and anti-virus checks
• Software Patch Management
• Regular consultation
• Helpdesk access from 8am to 6pm
• Microsoft & MAC Desktops Supported

Many companies don’t want the commitment or cannot afford a fixed monthly contract and prefer the flexibility to pay for a service as and when they use it.

As an Systems IT pay as you go IT support customer, you will receive the same high level of service that contracted customer experience every day and you will be looked after by the same dedicated team of expert engineers.

Pay as you go IT support customers can expect outstanding service and access to:

• Qualified engineers on our IT helpdesk
• Remote Access support
• Onsite Support
• Committed response times
• Helpdesk access from 8am to 6pm
• PC & MAC Support